Shipping & Returns

A summary of how Gallero ships and handles returns. Our full Shipping Policy and Return and Refund Policy are the complete and governing versions.

Shipping at a glance

Processing: 2–5 business days, separate from shipping time
Standard delivery: 7–20 business days after processing
Oversized and freight items: 4–8 weeks from order to delivery
Shipping cost: Complimentary standard shipping on eligible orders within the United States
Where we ship: United States only
Tracking: Emailed on dispatch, allow up to 72 hours to activate

Items in the same order may arrive in separate packages with separate tracking numbers. You will not be charged extra shipping because of this.

Returns at a glance

Return window: 30 calendar days from delivery
Condition: Unused, uninstalled, unaltered, with all original parts and packaging
Approval: Required before you mail anything back
How returns are sent: By mail, to the return address we provide with your approval
Return shipping: Yours if you changed your mind; ours if the item arrived damaged, defective, or incorrect
Restocking fees: None. We do not charge restocking fees on any order
Refunds: Issued to the original payment method within 10 business days of inspection
Exchanges: Not offered. Return the original item for a refund and place a new order for the piece you want
Damage reports: Contact us within three calendar days of delivery with photographs

Installed, wired, assembled, or modified products cannot be returned on the basis of preference, size, color, or compatibility. Custom, made-to-order and clearly marked final-sale items are also non-returnable.